Angel's WhatsApp button opens a chat between your customer and your number, and adds to the first message what helps you see what they are asking about: the product name from a product page, and the order number and date from the order page in their account. The settings are in Cart page and WhatsApp button.

Add your number

Open the «زر واتساب مَـلاك» (Angel WhatsApp button) group on the theme customization page:

  • Type your number in the number field with the country code, without a + sign or spaces, such as 9665XXXXXXXX.
  • The button only shows when the number is longer than 10 digits, so type it in full with the country code.
  • In «نص رسالة واتساب» (WhatsApp message text), type the text the customer's message starts with. If you leave it empty, the message starts with a default greeting.
  • On the Arabic storefront the button shows on the left, and «عرض أيقونة واتساب على اليمين» (show the icon on the right) moves it to the right. On the English storefront, the same option moves it from the right to the left.

What the message brings you

  • From a product page: your text, then the product name.
  • From the order page in the customer's account: your text, then «طلب رقم» ("order number"), the order number and its date.
  • From any other page: your text only.

Your customers see their orders and their shipping status in their account on your store, as Salla's article تتبع الشحنات في حساب العميل explains (in Arabic). So when a customer messages you from an order page, you know the order from the number in the message.

Where the button sits

The button floats at the bottom of the screen, and moves up so it does not cover fixed buttons:

  • On the cart page, on phones.
  • On the product page, when «تثبيت زر الإضافة والكمية أسفل الشاشة» (sticky add-to-cart bar) is on.
  • On phones, when «تفعيل شريط التنقل أسفل الشاشة» (bottom navigation bar) is on.

If you use a chat app

If you installed an app from the Salla app store that adds its own WhatsApp button, leave Angel's number empty, so two buttons do not show on your store.

If the button does not show

  • Check that the number is typed in full with the country code, and that it is longer than 10 digits.
  • Remove the + sign and any spaces from the number, then save your changes.

Before you launch, check your other contact channels in the launch checklist for stores on Angel.